SureConnect Scenario 3, Fail over to Auto Attendant

Scenario #3:

Solution #3: PRI will still fail to the SIP trunk, but since the SIP trunk is provisioned to the same phone system it also will go unanswered.                    Only now it is possible to send the call to an automated attendant that will play a message along the lines of: “Thank you for calling company ABC. We are currently experiencing problems with our phone system. Please press “1” to try our receptionist on a cell phone”.

Scenario #4: Customer has an Avaya IP Office phone system at each site, (two or more sites), with 1 PRI, 50 users at office #1, and 30 users at office 2. Phone system goes down. Calls go unanswered.

Solution #4: PRI will still fail to the SIP trunk: Customer orders Digitcom’s SureConnect solution. Since the SIP trunk is provisioned to the same phone system it also will go unanswered. Only now it is possible to send the call to the second (or third) Avaya IP Office phone system’s SIP trunk.

Digitcom's Phone Service emergency 9-1-1 features differ from traditional 9-1-1 emergency services. Visit terms and conditions for more information